Terms and Conditions

Last updated: June 2026

These Terms and Conditions govern your use of the WR Twigg (Hawkes Bay) 2020 Limited website and the purchase of products through our online store.

By accessing or using this website, you agree to be bound by these Terms and Conditions.

Business Details

WR Twigg (Hawkes Bay) 2020 Limited
1022 Omahu Road
Hastings 4120
New Zealand

Website: https://twigghb.co.nz/

Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You must not:

Use the website for fraudulent purposes.
Attempt to gain unauthorised access to any part of the website.
Interfere with the operation or security of the website.
Upload malicious software, viruses, or harmful code.

Product Information

We make every effort to ensure product descriptions, specifications, pricing, images, and availability are accurate.

However:

Product images may be for illustrative purposes only.
Colours and appearance may vary depending on your device.
Specifications may change without notice.
Errors and omissions may occasionally occur.

We reserve the right to correct any errors and update information at any time.

Pricing

All prices displayed on this website are in New Zealand Dollars (NZD).

Unless otherwise stated, prices are inclusive of GST.

Shipping charges are calculated separately and displayed during checkout where applicable.

We reserve the right to change pricing at any time without notice.

Orders

Submission of an order does not guarantee acceptance.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders where pricing, product information, or stock availability errors have occurred.

If payment has been taken for a cancelled order, a full refund will be provided.

Payment

Payment is processed securely through Stripe.

By submitting payment details, you warrant that you are authorised to use the selected payment method.

We do not store your full credit card information.

Product Availability

While we endeavour to maintain accurate stock levels, product availability cannot be guaranteed.

If a product becomes unavailable after an order is placed, we may:

Offer an alternative product.
Place the item on backorder where available.
Provide a refund for the unavailable item.

Special Orders and Supplier Stock

Some products may be sourced from third-party suppliers and may not be held in stock at our premises. Availability and lead times are subject to supplier stock levels. Where a product becomes unavailable or a supplier cannot fulfil an order, we reserve the right to cancel the order and provide a refund. Lead times provided are estimates only and are not guaranteed.

Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by courier services, suppliers, weather events, or circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

Returns and Refunds

Returns, exchanges, and refunds are subject to our Returns & Refund Policy.

Nothing in these Terms and Conditions limits your rights under the Consumer Guarantees Act 1993.

Consumer Guarantees Act 1993

Where you are acquiring goods for personal, domestic, or household use, your rights under the Consumer Guarantees Act 1993 apply.

Where goods are acquired for business purposes, and to the extent permitted by law, the parties agree that the Consumer Guarantees Act 1993 does not apply.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, consequential, incidental, or special damages arising from the use of this website or products purchased through it.
Our total liability relating to any claim shall not exceed the purchase price of the relevant product.

Nothing in these Terms excludes any rights that cannot be excluded under New Zealand law.

Intellectual Property

All content on this website, including:

Text
Images
Logos
Graphics
Product information
Website design and layout

is owned by or licensed to WR Twigg (Hawkes Bay) 2020 Limited and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, availability, or privacy practices of those websites.

Accessing third-party websites is at your own risk.

Website Availability

We make reasonable efforts to keep the website available and functioning correctly.

However, we do not guarantee uninterrupted access and may suspend, withdraw, or modify the website at any time without notice.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the New Zealand courts.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will become effective upon publication on this website.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

WR Twigg (Hawkes Bay) 2020 Limited
1022 Omahu Road
Hastings 4120
New Zealand

Website: https://twigghb.co.nz/