Returns & Refund Policy

Last updated: 20 May 2026

Thank you for shopping with us. Please read our Returns & Refund Policy carefully before making a purchase.

Returns & Refunds

We do not accept returns, exchanges, or refunds for change of mind purchases. This includes situations where:

• You ordered the wrong item
• You no longer want the product
• You found the product cheaper elsewhere
• You changed your preference after purchase
• The item does not meet personal expectations where the product description was accurate

Please choose carefully before completing your order.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible after receiving your order. We may request:

• Your order number
• A description of the issue
• Photographs of the product and packaging

Where applicable, we will assess the issue and provide an appropriate remedy in accordance with New Zealand consumer law. This may include:

• Repair
• Replacement
• Refund

Products must not be intentionally damaged, misused, altered, or used in a way that falls outside normal use.

Consumer Guarantees Act 1993

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).

Under the CGA, consumers are entitled to remedies where goods are faulty, not fit for purpose, or do not match their description. If a product fails to meet the guarantees outlined in the CGA, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.

If the failure is minor, we may choose to repair or replace the item within a reasonable timeframe. If the failure is substantial, you may choose a replacement or refund.

Non-Returnable Items

Unless required under the Consumer Guarantees Act, we do not accept returns for:

• Sale or clearance items
• Gift cards or vouchers
• Personalised or custom-made products
• Perishable goods
• Products damaged through misuse or improper handling

Return Shipping

Where a return is approved due to a fault or error on our part, we will advise the appropriate return process.

We recommend not sending items back without contacting us first, as unauthorised returns may not be accepted.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us through the contact details provided on our website.