Privacy Policy

Last updated: June 2026

WR Twigg (Hawkes Bay) 2020 Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our website.

Business Details

WR Twigg (Hawkes Bay) 2020 Limited
1022 Omahu Road
Hastings 4120
New Zealand

Website: https://twigghb.co.nz/

Information We Collect

We may collect personal information including:

Your name
Billing and shipping addresses
Email address
Phone number
Order and purchase history
Account login details (if you create an account)
IP address
Device and browser information
Website usage and analytics data
Communications you send to us via forms, email, or phone

How We Collect Information

We collect information when you:

Browse our website
Create an account
Place an order
Subscribe to communications
Submit an enquiry or contact form
Communicate with us directly

We may also automatically collect certain information through cookies and analytics technologies.

How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Communicate about your orders
Manage your account
Improve our products, services, and website
Analyse website traffic and user behaviour
Detect and prevent fraud or security issues
Comply with legal obligations

Payments

Payments made through our website are processed securely by Stripe.

We do not store or have access to your full credit card details. Payment information is handled directly by Stripe in accordance with their privacy and security practices.

For more information, please refer to Stripe’s Privacy Policy.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.

We use services including:

Google Analytics
Google Tag Manager
Google Search Console
Google Merchant Centre

These services may collect information such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referring websites

This information helps us improve website performance and user experience.

Most web browsers allow you to control or disable cookies through your browser settings.

Marketing Communications

We do not currently operate a marketing email newsletter.

If this changes in the future and you choose to subscribe to marketing communications, we may use your contact details to send updates, promotions, and relevant information. You will be able to unsubscribe from marketing communications at any time.

Customer Accounts

Customers may place orders as a guest or choose to create an account on our website.

If you create an account, we will store information including:

Your name
Billing and shipping addresses
Email address
Phone number
Order history

This information allows you to access your account, view previous orders, and streamline future purchases.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

Transactional Emails

We use Brevo to send transactional emails relating to your interactions with our website. These emails may include:

Order confirmations
Order updates
Shipping notifications
Account-related communications
Password reset emails

To provide these services, your name, email address, and order information may be processed by Brevo on our behalf.

Transactional emails are considered part of the service we provide and are sent regardless of marketing preferences.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors, including Stripe
Shipping and freight providers
Website hosting providers
Website maintenance and technical support providers
Transactional email service providers, including Brevo
Analytics and reporting services
Government authorities where required by law

We only share information necessary for the relevant service to be provided.

Overseas Disclosure

Some of the service providers we use may store or process information outside New Zealand, including Australia, the United States, and other countries.

Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, accounting, and tax obligations.

Access and Correction

Under the Privacy Act 2020, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

WR Twigg (Hawkes Bay) 2020 Limited
1022 Omahu Road
Hastings 4120
New Zealand

Email: Contact details available on our website.